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Retrieving your deleted items

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Occasionally, you may delete items from Audience, Campaigns or Response that you'd like to retrieve. You can access your deleted items and restore them to your account by clicking the tools icons in the top-right of your account. Here's the step-by-step how-to. 

  1. Click the tools icon at the top-right of your account.
  2. Choose Deleted items from the dropdown menu.
    Screen Shot 2014-12-18 at 8.53.15 AM.png
  3. Click the tab (Audience, Campaigns or Response) that you are looking to restore items in.
    Screen Shot 2014-12-18 at 8.54.02 AM.png
  4. Once you find the group, mailing or response you are looking to undelete, simply click the downward-pointing arrow to the right of the item, and select Undelete this item.
    Screen Shot 2014-12-18 at 8.54.33 AM.png

If you wish to undelete multiple items at a time, check the boxes next to the items you wish to delete and use the downward-pointing arrow button in the top-right corner of the deleted items list. Choose Undelete selected.
Screen Shot 2014-12-18 at 8.55.14 AM.png

You can expect deleted items to be available for restoration to your account for 18 months. After 18 months, the data may no longer be retrievable.

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