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Two-factor authentication

Two-factor authentication adds another layer of protection to your account. You can enable it by installing an authenticator app on your smartphone, or you can set up SMS verification codes. We recommend using the authenticator app because it's more secure.

After you have set up one of our two authentication options, in addition to your account password, you'll need a time sensitive code generated from, or sent to your phone, to log in.

Turn on two-factor authentication

To turn on two-factor authentication using the Authenticator app:

  1. Install Google Authenticator on your iPhone through the App Store, or Android phone through the Play Store.
  2. In your Emma account, click your name at the top right, then select Profile.
  3. On the "Profile" page, click Security.
  4. Click Enable two-factor authentication, then choose Authentication app.
  5. On your phone, open Authenticator, then add a new account. Select Scan a barcode. Your phone camera will turn on.
  6. Align the red box on your phone with the QR code on the screen. A new entry will be added to the Authenticator app with your account URL and email address.
  7. Enter the current code on your screen into the field provided in our app, then click Verify.
  8. Enter your password, then click Confirm to turn on two-factor authentication.

Next time you log in, you will need both your password and the code from the Authenticator app.

To install the SMS version, select Text message at step 4, then follow the on-screen instructions.

Turn off two-factor authentication

To turn off two-factor authentication using the Authenticator app:

  1. Click your name at the top right, then select Profile.
  2. On the "Profile" page, click Security.
  3. On the next screen, click Disable.
  4. You'll be prompted to confirm. Click Yes.

If you set up the SMS version, follow steps 1-3 above, then follow the on-screen instructions to disable it.

Lost phone or access to authenticator

If you've lost your mobile phone or don't have access to your authenticator, and can no longer access your account, you can remove two-factor authentication by contacting support.

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