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Emma for Salesforce: Support Access

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In some cases, it may be necessary to grant Emma Support access to your Salesforce org for specific troubleshooting purposes. Refer to the following instructions to grant us access.

Emma for Salesforce is available only to Emma Plus, Premium and Enterprise Customers.

 

If "setup" is an option under your name/personal drop down menu in Salesforce:

  1. Click into the Setup sub-menu from your personal dropdown menu at the top-right corner of your screen.
  2. In the menu to the left of your screen, click My Personal Information > Grant Login Access.
  3. Select "1 week" (or whatever period of time you're comfortable with) next to "Emma Support," and press "Save." Let us know when that's done so we can take a look.

If "setup" is an option beside your name/personal drop down menu in Salesforce:

  1. Click into “My Settings" from your personal dropdown menu at the top-right corner of your screen.
  2. In the menu to the left of your screen, click Personal > Grant Account Login Access.
  3. Select "1 week" (or whatever period of time you're comfortable with) next to "Emma Support," and press "Save." Let us know when that's done so we can take a look.
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Last modified
09:19, 23 Jun 2016

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