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Introduction to Emma Community

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Emma Community, which is powered by Get Satisfaction, is our online support and strategy forum where you can get help from fellow users and Emma employees alike. The benefit of having a public conversation is that you’re helping other community members with the same question, but you can create a private conversation only viewable by the Support Team if you need to chat about something sensitive, like your billing plan.

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Get to Emma Community directly by going to community.myemma.com, or many accounts have a question-mark link to the community at the top-right of their account.

Here’s what you’ll see from the main community:

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Here’s what you’ll see inside a conversation:

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How will I know if you responded to my question?
You will receive an email notification of any posted replies to the conversation you started in the community.

Who’s going to reply to me?
Emma’s award-winning Support Team monitors the community Monday-Friday, 7 a.m. to 7 p.m. Central, and you reach the same folks in the community that you do by calling or emailing. But the community has the added benefit of getting your query to the thousands of other Emma users outside of support hours, and they may weigh in, too.

Someone posted a question I know the answer to. Can I reply?
Please do! Sharing your experience and know-how only makes us all smarter.

How do I change the notifications I’m getting from the community?
Go to http://www.getsatisfaction.com/me to log in, then click Email & Notifications to change the type of emails you receive.

Can I edit my personal information, like my profile picture or email address?
You can go to https://community.myemma.com/me/edit to edit your community profile.

How do I find all past conversations about, say, Emma’s Salesforce integration without searching for specifics?
From the community homepage, click the CATEGORIES link along the top, click the INTEGRATIONS tab and click SALESFORCE or View all conversations to check out the related topics.

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How can I meet other Emma users to talk strategy and product?
Here’s a great place to start the conversation and get to know one another.

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Last modified
09:31, 25 Apr 2017

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